Contact Us

Need to reach us? We strive to answer all email inquiries within 4 hours during normal business hours.

You can also log into your account if you need help with the following:
  • Help with an Existing Order
  • Get Shipping / Order Status
  • Help with Returning Product(s)

Live Help - Customer Service / Sales

Live Chat Now!

Online Customer Service Form

Phone - Customer Service / Sales

We can be reached at (800) 375-3403

Our call center hours are:

Monday through Friday:
5:00 am to 6:00 pm PST

Saturday:
7:00 am to 4:00 pm PST

Sunday:
7:00 am to 4:00 pm PST

Build.com observes the following holidays, and will be closed:

  • New Year's Day, January 1
  • Easter Sunday
  • Independence Day, July 4th
  • Thanksgiving Day, 4th Thursday in November
  • Day After Thanksgiving
  • Christmas Day, December 25

Email - Customer Service / Sales

We can be reached at the following address:

Returns / Order Cancellations

Returns can be set up online 24/7! Setting up a return is quick and easy, just log into your account to access our returns tool. If you have any trouble or have a question, we can be reached by the contact form, email or phone number above. For more information on the returns process please review our returns policy.

If you have a cancellation request, we highly recommend contacting our call center staff at (800) 375-3403 as this allows us to process your cancellation request as quickly as possible. If you would like to view more information on the cancellation process and what it entails please see our cancellation policy on the returns page.

Physical / Postal Address

Need to write us by mail? Please use the following address

Build.com, Inc.
402 Otterson Dr.
Chico, CA 95928

** Returns must be pre-authorized and are returned to their original shipping center. Please check your Return Goods Authorization email for the proper return address.

Manufacturer or Vendor Inquiries

Do you have a brand you think would be a good fit for Build.com? Are you a shipping warehouse or manufacturer representative that drop-ships? We are always looking for new business relationships. Please send email inquiries to:

Press / Media Inquiries

For any press or media inquiries concerning Build.com, the Network of Stores or Build.com, please send email inquiries to:

Corporate Contact Info

Build.com is a Network Store of Build.com, Inc. For more information about us or how to reach us on a corporate level, please visit our website: Click Here!

× Shipping Rates & Methods

The cost to ship items varies by item, shipment and shipping option.

Free Ground Shipping on Orders Over $49

Standard ground shipping transit time is 5-7 business days.

* This offer excludes deliveries made to Alaska and Hawaii.

Free Freight Shipping on Orders Over $1500

Curb side delivery (also called freight or "LTL" shipping) is reserved for large, heavy, or oversized items like chandeliers, bathtubs, shower doors, etc. Items are palletized and loaded onto a large truck for shipment, and delivered to your curb by scheduled appointment. Transit time is 7-10 business days.

* For exact shipping costs, add the product(s) to your cart and enter your zip code.

Learn more about shipping rates and policies