Help Center

Welcome to Build.com, a Network Store of Build.com! In addition to the listed resources, you still have US - real people that are here to assist you with your needs by phone, email, fax, live chat or in writing. In addition to excellence in Customer Service, we believe in giving you the best tools to make your purchase as educated as possible - the right product the first time.

Common Questions

  1. How can I track my order?
  2. How do I return an item?
  3. How much does shipping cost?
  4. Is everything in stock?
  5. My credit card was charged by "Build.com Inc?"

Do you still have questions?

If there is something that we might still assist with, click here on how Contact Us.

× Shipping Rates & Methods

The cost to ship items varies by item, shipment and shipping option.

Free Ground Shipping on Orders Over $49 *

Standard ground shipping transit time is 5-7 business days.

Free Freight Shipping on Orders Over $1500 *

Curb side delivery (also called freight or "LTL" shipping) is reserved for large, heavy, or oversized items like chandeliers, bathtubs, shower doors, etc. Items are palletized and loaded onto a large truck for shipment, and delivered to your curb by scheduled appointment. Transit time is 7-10 business days.

* For exact shipping costs, add the product(s) to your cart and enter your zip code. All offers pertain to the lower 48 states and do not include deliveries to Alaska, Hawaii or Canada.

Learn more about shipping rates and policies