ARROW LOCKÆ warrants that its products sold under the ìARROW LOCKî trade name in the United States of America are free from defects in workmanship and materials under normal use and service.
This warranty does not cover defects or damage arising from improper installation, lack of or improper maintenance, improper storage, shipping and handling, corrosion, erosion, ordinary wear and tear, misuse, abuse, accident, unauthorized service, or use with unauthorized non-ARROW LOCK products or parts.
This warranty is void if any modification is made to the warranty product, regardless of whether the modification causes or contributes to the alleged defect. All modifications are made at the risk of the party making the modification.
The only liability of ARROW LOCKÆ, in tort or contract whether under this warranty or otherwise, shall be limited to the repair or replacement of any product or component part which shall prove defective as covered by this warranty, within the stated time period listed below, after delivery to the original purchaser.
Cylinders shall be periodically lubricated depending on environmental conditions. Dry graphite, molybdenum disulfide, or PolylubeÆ are recommended. Petroleum based liquid lubricants should only be used in cylinders in harsh or corrosive environments and should not be missed with dry lubricants.
All bittings shall be originated or authorized by the ARROW LOCKÆ Key Systems Department to be compatible with one another in a specific type of cylinder (conventional, security, high security, interchangeable core, removable core) and within a particular keying system.
ARROW LOCKÆ will not pay for the cost of repair performed other than in accordance with this warranty.
Refer to our Returned Goods Policy regarding the return of a product or component part believed to be defective as covered by this warranty. A brief description of the defect will be required. Product will be examined upon return. In the event such examination reveals a defect covered by this warranty, the product will be repaired or replaced.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THIS WARRANTY. ARROW LOCKÆ
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