Product Warranty Information

Hickory Hardware


Damaged Merchandise

Concealed damage can occur in handling by carriers. This damage is recoverable by you from the carrier upon presentation of a proper claim. If you find damage upon unpackaging the shipment, call the delivering carrier and ask for an inspection of concealed damage. An inspector will be sent and will furnish proper forms for your claim. The carrier is responsible for the shipment when it is picked up from our facilities. If merchandise is returned to us, you may be unable to file a claim.

Return of Merchandise

No returns of merchandise will be accepted without prior written approval from Hickory Hardware. Returns will be accepted for credit only against future purchases. No refund will be given for returns. All returns will be subject to 25% handling charge and accepted only on a freight prepaid basis. Displays and display items are not returnable for credit. Shipments without a Hickory Hardware Return Goods Authorization number will be refused.

Satisfaction Guaranteed

All Hickory Hardware products are manufactured to provide quality security which you can count on. If you are not completely satisfied with this product, please return it for replacement to the place of purchase or to Hickory Hardware. Hickory Hardware is NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. This guarantee is in lieu of any other warranties expressed or implied, including any implied warranty of merchantability or fitness.


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