Product Warranty Information

Heat-Fab Warranty Claim Procedure

In order that we may fully evaluate your claim, we ask that you complete the attached Warranty Claim Form to the best of your knowledge. It was designed to ensure appropriate replacements.

PLEASE ENCLOSE THE FOLLOWING WITH THE COMPLETED CLAIM FORM.

COPY OF THE ORIGINAL PROOF OF PURCHASE*

PHOTOGRAPHS

COPY OF THE INSPECTION REPORT**(cost of report is not included in warranty)

UNFORTUNATELY, WARRANTIES CANNOT BE PROCESSED PRIOR TO RECEIVING ALL ABOVE DOCUMENTS. THEY ARE NECESSARY IN HELPING US IDENTIFY THE PARTICULAR PROBLEM, AS WELL AS, IDENTIFY THE TYPE OF CHIMNEY YOU HAVE INSTALLED.

PLEASE NOTE: Chimney fires (CF Sentinel excluded under special coverage), wind damage, abuse, neglect, or improper application / installations are conditions not covered by the warranty.

Upon receipt of the requested information, the Warranty Claims Department will evaluate your claim. Once evaluated, you will be contacted immediately. If any cost is applicable for the replacements, you will receive an appraisal, showing the total amount owing including a discounted special freight charge per the warranty terms and applicable taxes.

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