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Build.com observes the following holidays, and will be closed on:

  • New Year's Day
  • Easter Sunday
  • Independence Day
  • Thanksgiving Day
  • Christmas Day

Credit Card Charges

Why is there a charge on my card?

You've made a purchase from one of the Build.com Network of Stores:

Build.com
FaucetDirect.com LightingDirect.com VentingDirect.com
HandleSets.com PullsDirect.com VentingPipe.com
FloorMall.com

Who is Build.com?

We're an online home improvement retailer that sells products like plumbing, lighting, door hardware, ventilation, and more. We're based in Chico, California and we've been in business since 2000.

Hmmm, that still doesn't ring a bell.

Check your email (including your spam filter) and you should have received an order confirmation and receipt from us on the same day as the charge.

OK, I'm still not sure.

Then go ahead and give us a call at (800) 375-3403 and we'll help you get this squared away.

Thank you very much for being a customer of the Build.com Network of Stores.

× Shipping Rates & Methods

The cost to ship items varies by item, shipment and shipping option.

Free Ground Shipping on Orders Over $49 *

Standard ground shipping transit time is 5-7 business days.

Free Freight Shipping on Orders Over $1500 *

Curb side delivery (also called freight or "LTL" shipping) is reserved for large, heavy, or oversized items like chandeliers, bathtubs, shower doors, etc. Items are palletized and loaded onto a large truck for shipment, and delivered to your curb by scheduled appointment. Transit time is 7-10 business days.

* For exact shipping costs, add the product(s) to your cart and enter your zip code. All offers pertain to the lower 48 states and do not include deliveries to Alaska, Hawaii or Canada.

Learn more about shipping rates and policies