Build.com observes the following holidays, and will be closed on:

  • New Year's Day
  • Easter Sunday
  • Independence Day
  • Thanksgiving Day
  • Christmas Day

Order Tracking

Track your order online.

Here are the various types of status your order may go through while it's being processed.

Order Pending Processing:

  • Order is recorded and payment is verified
  • Order is not yet processed for shipment
  • Orders can usually be changed or cancelled

Processing at Warehouse:

  • Order is processed and at one or more warehouses for shipment
  • Any change or cancellation must be requested
  • If change or cancellation is requested, confirmation from shipping warehouse(s) will enact change or cancellation


  • Order is confirmed as having left the warehouse(s)
  • Tracking numbers and shipping company are provided
  • You receive shipping confirmation and tracking numbers within 1-2 days

Multiple Shipments:

  • Order is broken into separate shipments
  • You receive status for each shipment (including those shipped and backordered)


  • We weren't able to obtain all or a portion of your order
  • Order is confirmed as placed with manufacturer or in queue at warehouse
  • Items are considered purchased and a request for cancellation can be made if the items haven't yet shipped
× Shipping Rates & Methods

The cost to ship items varies by item, shipment and shipping option.

Free Ground Shipping on Orders Over $49

Standard ground shipping transit time is 5-7 business days.

* This offer excludes deliveries made to Alaska and Hawaii.

Free Freight Shipping on Orders Over $1500

Curb side delivery (also called freight or "LTL" shipping) is reserved for large, heavy, or oversized items like chandeliers, bathtubs, shower doors, etc. Items are palletized and loaded onto a large truck for shipment, and delivered to your curb by scheduled appointment. Transit time is 7-10 business days.

* For exact shipping costs, add the product(s) to your cart and enter your zip code.

Learn more about shipping rates and policies