Build.com observes the following holidays, and will be closed on:

  • New Year's Day
  • Easter Sunday
  • Independence Day
  • Thanksgiving Day
  • Christmas Day

Order Tracking

Track your order online.

Here are the various types of status your order may go through while it's being processed.

Order Pending Processing:

  • Order is recorded and payment is verified
  • Order is not yet processed for shipment
  • Orders can usually be changed or cancelled

Processing at Warehouse:

  • Order is processed and at one or more warehouses for shipment
  • Any change or cancellation must be requested
  • If change or cancellation is requested, confirmation from shipping warehouse(s) will enact change or cancellation


  • Order is confirmed as having left the warehouse(s)
  • Tracking numbers and shipping company are provided
  • You receive shipping confirmation and tracking numbers within 1-2 days

Multiple Shipments:

  • Order is broken into separate shipments
  • You receive status for each shipment (including those shipped and backordered)


  • We weren't able to obtain all or a portion of your order
  • Order is confirmed as placed with manufacturer or in queue at warehouse
  • Items are considered purchased and a request for cancellation can be made if the items haven't yet shipped
× Shipping Rates & Methods

The cost to ship items varies by item, shipment and shipping option.

Free Ground Shipping on Orders Over $49 *

Standard ground shipping transit time is 5-7 business days.

Free Freight Shipping on Orders Over $1500 *

Curb side delivery (also called freight or "LTL" shipping) is reserved for large, heavy, or oversized items like chandeliers, bathtubs, shower doors, etc. Items are palletized and loaded onto a large truck for shipment, and delivered to your curb by scheduled appointment. Transit time is 7-10 business days.

* For exact shipping costs, add the product(s) to your cart and enter your zip code. All offers pertain to the lower 48 states and do not include deliveries to Alaska, Hawaii or Canada.

Learn more about shipping rates and policies