720 CFM 30 Inch Wide Stainless Steel Under Cabinet Range Hood with Six Speed Electronic Controls and QuietMode- from the CH-27 Collection
Purchased the previous model - Arrived DOA
Our Kobe hood arrived DOA. After the repair technician completed his inspection it was determined the main control board was bad and needed to be replaced. I contacted Kobe support to follow up on this as I did not know how a unit could pass QA with a bad control board, the response I received was not very reassuring. The tech returned a week later only to find out the wrong part was shipped and then later informed me that Kobe refused to overnight the right part so the repair could be completed. I followed up with Kobe support again, only to be informed upper management rejected the overnight shipment request. Furthermore I was told our warranty could not be extended to the date the unit was repaired and finally working. Keep in mind this was a brand new unit, straight out of the box that did not function. How can that be right? Currently I am waiting for the part to arrive and to have the repair scheduled, out of our entire home remodel who thought dealing with the range hood would be one of the most painful processes. Do yourself a favor and select a vendor that will be more respectful of their customers.
July 16, 2013