Kohler K-393-N4 Devonshire Centerset Bathroom Faucet - Free Metal Pop-Up Drain Assembly with purchase

- Item #: BCI856510

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Kohler K-393-N4 Reviews

Rated 1 out of 5 by from Disappointed! After the faucet had been installed for less than one day, I noticed a constant drip. After several cycles of turning the faucet on and off, I turned the water supply off under the sink. I called Kohler for help. They told me that they would send out replacement parts. An internal part was faulty (maybe damaged during production). I advised Kohler that a plumber had installed the faucet. They told me that if I did not want to incur additional expense, I should perform the work myself. Only the parts are under warrantee, even though the problem appears to be a manufacturing defect. Kohler also advised me that if I damage the delicate exterior finish (oil rubbed bronze), the warrantee would not apply. I am extremely disappointed with this product and Kohler's response. What upsets me the most is that everyone told me to buy a Moen and I did not listen. My mistake.
Date published: 2012-10-01
Rated 2 out of 5 by from Less than impressed The faucet looks great and is exactly the color depicted by the pictures on the website. Unfortunately, I am disappointed in two aspects of its operation: 1) Flow rate is low when maximum on. The handyman who installed it says the valves underneath are open all the way. Yet, the flow rate seems to be half of the previous faucet. It's not clear to me why the faucet would limit the flow that much. 2) There is a a very slow, but constant, drip. It's not going to run up my water bill as it's only one drip about every 5 minutes. None-the-less, it shouldn't be doing that. The handyman says it's a defective cartridge (valve?) and that I should return it. However, as others have warned, I'll have to pay him to remove the defective faucet and install a replacement. It's not clear how I was suppose to learn of this defect without first paying for installation? Oh well. :(
Date published: 2013-04-22
Rated 3 out of 5 by from Disappointed While the faucet is exactly as described there seems to be a flaw in the aerator. The water is split into three separate streams and no matter how many times I have used the supplied plastic tool to unscrew and reinstall the aerator the same three streams come out of the faucet and splash a lot.
Date published: 2011-06-06
Rated 5 out of 5 by from High quality, great price Our new faucets are spectacular...elegant in polished gold, obviously high-end. I was especially pleased with the customer service I received, helping me find exact measurements and asking other questions. THANK YOU!
Date published: 2013-07-18
Rated 5 out of 5 by from Just what was needed I was looking for the lowest price Kohler faucets I could find to replace 3 sets in a vacation house. I bought 3 of these in chrome. My personal taste runs toward simple designs. These are at the upper end of simple but still blend well with most styles. They arrived within days of being ordered, there was no problem in installation, and you can feel the quality in how they operate. It's penny wise and pound foolish to spend less on lower quality faucets.
Date published: 2013-01-14
Rated 5 out of 5 by from Great faucet We purchased two Kohler faucets for our master bedroom bath to go along our Kohler bathroom sinks. We just had them installed and are very pleased with how they look and perform. We have had them only for one day so we will see how they perform over the next few weeks. However, so far they look amazing with the brass shine they have. We had purchased another faucet which we had to return to Faucet direct and the refund was done very efficiently. The first faucet we had ordered was the wrong type because we changed the sink we had from 8" to 4" spread.
Date published: 2012-05-16
Rated 1 out of 5 by from Stopper doesn't work Stopper will not work - maybe defective, not sure. Anyway, too much trouble to ship back so we're stuck with it. Also, not satisfied with the nickel finish - it has a gold hue which is not attractive.
Date published: 2012-03-29
Rated 5 out of 5 by from Happy Kohler One of the few items that match the other part of our color scheme in the bathroom. It works great. The company delivered fast and complete and I would definitely use them again for futture purchases.
Date published: 2011-06-23

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