SmartCode Tustin Electronic Keyless Keypad Leverset
911 TNL Electronic Lock/ Not Good
I have been using this lock set for two years now. Definately have not been pleased with the overall quality and construction of the product. Basically, after approx. one year or less this lock set will fail. The failure mode is a spring clip made of spring type wire that restricts the rotation of the handle of the exterior. When this spring fails (and everyone of four I have bought has) the external handle stops opening the door even though the electronic guts of the lock itself is releasing the internal lock. No way to fix it in that there is no parts sheet to order new parts. This lock set is built to fail and there is no work around.
August 17, 2012
Wears out quickly
I bought two Kwikset smart code locks when I bought my new house. They both stopped working after about 2 yrs. Customer service told me to follow the troubleshooting video on the website. They still didn't work. Now they are telling me I have to replace the key pads. In the meantime, we've had to use keys to lock the house so we're back to using keys anyway. It kind of defeats the purpose for buying these locks. What a hassle. I will never buy Kwikset again. Who builds locks that break after 2 years? The fact that they both stopped working at about the same time is suspicious.
May 24, 2011
Very, very poor product
I installed this less than two months ago on our "part time" residence. I has seen maybe 15 days worth of a middle age couples use. When we returned to the residence, the batteries were dead (no big deal). I changed the batteries and it's stuck in program mode. Being pretty technical, I dis-assembled the unit to find that it has seen some moisture. Considering the unit is inside my residence which is inside a condo environment, the moisture did not come from me. There was rust on several of the "inside" components and there was a diode on the board that was so corroded that the only way for me to know it was a diode was to understand the circuit.
Please, please save yourself some money and don't but this unit. It has by far been the worst purchase I've made for this residence.
March 31, 2013
Not worth buying!
I purchased this product 4 months ago and it has stopped working several times. Half the key pad numbers stopped working. Now all but 1 of the numbers work now, I have tried everything from resetting the code, replacing batteries. And the company does not stand by their poor quality product,
Spent $150.00 for a piece of junk.
January 8, 2013
Buy this set if you want poor quality. After one year of use the lever handle is sloppy and the face is pulling away from the door and yes it is screwed in tight. Also you will spend a lot of money on batteries four AAA at a time. Wouldnt buy one again...
November 17, 2011
We have three of these locks. Two failed almost immediately after installation and were replaced by Kwikset. The third failed recently and most of the parts were replaced, to no avail. Kwikset sent a new lock, which was installed, and works for now. An incredible amount of work to have working locks.
June 30, 2013
After seeing all the negative reviews, I felt compelled to let everyone know that the product performs as advertised. Buttons work, spring works fine. Have been using lock for over two years, have two of them in my house. Only problem: replace the batteries every 6 months, don't wait for the blinking light to tell you to do so :-).
October 26, 2013
Very poorly designed
Product very hard to install! Once installed I could not get it programmed. Kwik Set support is not helpful at all. Finally returned product. Don't waste your time or money on this product!
October 6, 2013
Exactly as expected
This door handle and locking system works exactly as we had hoped. It allows our children to enter the house after school without having to rely on a key. Looks great and matches all other door handles in the house.
November 21, 2012