Single Handle Kitchen Faucet with MotionSense and Reflex Pullout Spray from the Arbor Collection
This faucet is everything as advertised and as exceeded all of our expectations. I would suggest having this professionally installed like we did. There are a lot of parts and not a lot of space to work in under most sinks. All the sensors work exactly as they are supposed to. We had an outlet installed and purchased the a/c adapter so we wouldn't have to deal with replacing batteries. Faucet Direct has been great to work with as I didn't order the a/c adapter at first but when I did they shipped it for free and their prices are great, can't be beat.
March 26, 2013
As Good As Advertised
Received product about one month ago, and installed it my self with some neighborly assistance. The hardest part of the process was removal of the old faucet which had been in place for about seven years.
The faucet has operated without flaw from the get-go. I am very happy with both the product and the installation instructions provided. I originally installed it with the battery power unit and it worked just fine, however, I later received the electric plug-in transformer (it was back ordered on the original purchase date) and the motion sensors appear to work just a bit better. Just made a good product better!
January 18, 2013
Not as Advertized
Overall not bad, Easy Install because I installed a new sink and put faucet on before installation of sink. However for the price you would think there would be a brass center support rod, this one is plastic painted bronze color and it’s the backbone of the unit. That is why I rated it a 1 for durability, time will tell. The upper “Wave Sensor” works about 80% of the time, the 20% is does not work; you have to wave your hands two or three times to get it on or off. The lower "Ready sensor” does not work as advertized, example: you can’t place your hands under the faucet to wash and expect water to flow, or a dish for that matter. You must hold your hand or an object directly next to the lens to keep the water on. A bit of a disappointment as you want to have the ability to keep germs off the unit and have hands free washing. That is why I rated it a 1 for features; good, but not there yet. Nowhere near as advertized in the videos with a child washing their hands, etc. I guess I would be on the fence about recommending it to a friend, it really depends if you expect it to work as shown in the videos.
November 14, 2012
We have had this faucet for a couple of months and haven't run the batteries down yet. I practice my ninja moves in front of the sensors watching the water turn on and off and show it off to everyone that comes over. The installation went well with the clear step by step instructions-nice to have another person to help hold it while tightening it to the sink to keep it straight. It came with Energizer batteries and the matching plate to cover the old holes in the sink. Found the lowest price on faucetdirect.com and would make this purchase all over again.
December 10, 2012
Not what expected
The motion sensor, as indicated in the first review, doesn't work as expected. The faucet turns off and on by itself - with no one in the room. Touching the unit doesn't always turn it on or off - half the time we just use the on/off handle. We paid a lot of money for this faucet to replace another Moen faucet, which itself had been replaced once with the same model - thought we had a lemon and liked the look so...
Not happy with this unit for the price. Will likely not buy another Moen faucet for the kitchen. Moen bath faucets work fine for us.
December 1, 2012
We had the faucet installed by a plumber, and I absoultly love it. Looks beautiful and I love being able to wash my hands without touching the faucet. After about a month, the motion sensors did not work....changed the batteries,still not working... called Moen. They asked us to uplug control box and replug it. Nothing... Without a beat,she told me they would be sending a new unit out, she e-mailed me a packing slip,told me to box up the broken unit when the plumber installs new one. And they will pay installation cost. I was very unhappy when my new beautiful faucet did not work, but am very impressed with Moens quick response, and handling the problem. So I am giving faucet and Moen 5 stars...... If new one turns out to me a problem, I will repost problems.
April 16, 2013
My husband installed this faucet a few weeks ago and stated it was not too difficult . The step by step instructions were easy to follow. The faucet works great, looks beautiful and I love and the hands free operation. I found the best price on build.com and it was shipped quickly. Would buy from them again.
January 4, 2013
I have been using this faucet for a couple of weeks now and was really excited to pay a little bit more to have the latest technology, but unless you have plenty of time and hold your hand in the right exact place the sensor just does not work,,and it gets Seriously Frustrating. I do not recommend this product and say if you want the latest technology ,,Wait a few years....
June 12, 2013
this faucet is great, looks great and the hands free operates wonderfully, No touch is a terrifc feature others do not have
November 20, 2012
How does anyone live without this these days. Motion sence is everywhere and needs to be in the home. we love this and will install motion sence fauets through out the house. This was easy to install and looks beautiful. Thank you for giving me the best price.
January 8, 2013