Rated 1 out of
Electronic Keypad iGreat - Handleset Doesn't WorkWe had this handleset for roughly 6 months before the problems started. When pressing the thumb knob or turning the interior handle, it does not catch the latch. Both the thumb knob and interior handle are completely limp when this happens. Jiggling the lever for several minutes sometimes fixes this, but other times we are forced to enter our house through a different door.
I called Schlage and was initially impressed by their customer service. They took down the model number and serial number and said they would send me a new one. I asked if I would need to ship back the old one and they said "no".
After over a week we still had not received our replacement. When I called in they said they had just shipped it out. So it took them a little over a week to place the shipment.
Nearly a week later I received the box, but it was the wrong part. I was a bit shocked since I had read them both the model number and serial number.
I again called in. They said they would try to expedite the correct part to me but in the end we went through the same process. It took over a week for them to place the shipment and another week to receive it.
After nearly a month we finally got our replacement handle set. The replacement did not function entirely correctly out of the box even before installing in on our door. When pressing the thumb button the latch would retract only part way. Despite this I was able to open our door so I installed it anyway. 3 days later the thumb latch stopped working altogether.
Date published: 2012-05-11
Rated 5 out of
I will never go back!I LOVE this handle and electronic deadbolt! Installation was easy by following instructions and the product operates smoothly. I bought this lock a year and a half ago and am back buying another for a different home. I love not having to carry another key with me.
Date published: 2012-07-17
Rated 3 out of
beautiful set, functionality problemshandlesets.com has been great for fulfilling and shipping our order. the customer service is great! however, the handle set itself has a few issues. it was easy to install with the detailed instructions and template, and it is beautiful! But the electronic component doesn't always work, especially when it's cold which is a bit of a problem in northwest colorado! And the key doesn't work at all!! We will be contacting schlage to fix these problems.
Date published: 2012-04-03
Rated 4 out of
Looks great.We just had this installed yesterday and it looks great. One unanticipated problem with the install - the deadbolt knob sticks out so much that it interferes with the handle on our storm/screen door. Our installer had to build out the doorway so he could provide more room between the 2 doors. We have tested it out and it seems to work well. Time will tell but I think we're going to love having the keypad. Service from Handlesets.com was first rate.
Date published: 2014-03-25
Rated 5 out of
Perfect for Our Southern Home!Purchased this lockset months ago and our family has been very pleased with this product. Easy to install and lock is properly functioning at all times so far. Photos on site do not do the look of the Antique Brass lock justice. Have a second lock in the Aged Bronze as well for our backdoor. Highly recommend for anyone who is tried of constantly losing keys. Do be mindful of whether or not you need a left or right handed indoor lever.
Date published: 2014-04-01
Rated 5 out of
Love it but have not had it installed yetI love the look but ordered a door and waiting for delivery so love can be installed
Date published: 2014-05-27
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