Left Handed Camelot Electronic Handleset with Accent Lever
I will never go back!
I LOVE this handle and electronic deadbolt! Installation was easy by following instructions and the product operates smoothly. I bought this lock a year and a half ago and am back buying another for a different home. I love not having to carry another key with me.
July 17, 2012
Electronic Keypad iGreat - Handleset Doesn't Work
We had this handleset for roughly 6 months before the problems started. When pressing the thumb knob or turning the interior handle, it does not catch the latch. Both the thumb knob and interior handle are completely limp when this happens. Jiggling the lever for several minutes sometimes fixes this, but other times we are forced to enter our house through a different door.
I called Schlage and was initially impressed by their customer service. They took down the model number and serial number and said they would send me a new one. I asked if I would need to ship back the old one and they said "no".
After over a week we still had not received our replacement. When I called in they said they had just shipped it out. So it took them a little over a week to place the shipment.
Nearly a week later I received the box, but it was the wrong part. I was a bit shocked since I had read them both the model number and serial number.
I again called in. They said they would try to expedite the correct part to me but in the end we went through the same process. It took over a week for them to place the shipment and another week to receive it.
After nearly a month we finally got our replacement handle set. The replacement did not function entirely correctly out of the box even before installing in on our door. When pressing the thumb button the latch would retract only part way. Despite this I was able to open our door so I installed it anyway. 3 days later the thumb latch stopped working altogether.
May 11, 2012
beautiful set, functionality problems
handlesets.com has been great for fulfilling and shipping our order. the customer service is great! however, the handle set itself has a few issues. it was easy to install with the detailed instructions and template, and it is beautiful! But the electronic component doesn't always work, especially when it's cold which is a bit of a problem in northwest colorado! And the key doesn't work at all!! We will be contacting schlage to fix these problems.
April 3, 2012