Rated 3 out of
Love the look but...It was a royal pain from start to finish. I have 11' ceilings, so I had to order the extension kit. The folks at Build.com were great about figuring out what they had to do to add this item to their list and get it me the ordering information. Ordered it. And then...the fixture was backordered not once, not twice, not three times, but four times. Again, the folks at Build.com were great about staying in touch and tracking down why the unit was taking so long. I can't say enough about your customer service...it is really outstanding! When the fixture finally arrived, we started what turned out to be an incredibly long process to install it. The electrical wire wasn't long enough, so we had to get another longer wire and rewire the light so we had enough cord to reach to the ceiling. (And feeding it through the extension rods was not easy.) The good news is, we got it done and hung the light. The bad news is...one of the sockets didn't work; metered it and found out there was no electricity running to it. So...we took it down, took the fixture apart and found that this socket's electrical wire was not hooked up. Fixed it. Hung it again. And again, no electricity to the same socket. Took it down again. Took it apart again. Same wire had come loose again. We determined that the wire was coming loose because it was too short to make it around the corner inside the tray without it pulling loose of the wire nut. So added an extension wire. That fixed it. Rehung the fixture. Voila! Third time was a charm, and it is gorgeous. We are not terribly impressed by the workmanship or engineering after having lived through what we lived through, but I guess we have a story to tell to our guests who admire our (yes, it is) beautiful new chandelier.
Date published: 2014-08-18
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