Rated 5 out of
Whynter Customer Service is Exceptional! Our firstReceived our ARC-14SH very quickly from seller!
When using our brand new Whynter ARC14SH Air Conditioner / Heater in heat mode on our first cold night, when our upstairs furnace was not working (old pre-1890's house). We ran it in heat mode at 77 degree setting and after 6-7 hrs the unit shut itself off, displayed "Stop" with a red light on above power button, blinking and beeping steadily. I wasn't sure what the error meant, and had not checked the water tank. So I emailed Whynter support.
They emailed me back in 5 minutes(!!!) and asked me to check if the water tank was full, which it was. After I emptied it, the unit ran good as new. Now it's again pumping out a lot of warm air like a champ!
Whynter's informative, timely service is exceptional. That was our first night using the unit, so I was not sure what the "STOP" error/ red light / beeping meant, and I had not had to empty the water yet. My one recommendation is that Whynter update their manual to add a new line to their troubleshooting table, to explain what the "water full" error "looks like". The manual pages didn't explain what to expect.
I'm sure glad that I had done my homework before buying this unit online at AMAZON! I was very confident that this would be an easy fix.
I hope that this helps other people who run across this expected, simple condition when they first use the unit for either heating or cooling.
Date published: 2011-12-02
Rated 4 out of
excellent investmentI remodeled my attic over 10 years ago, but during the summer it was unbearably hot and the winters were only tolerable because of our electric blankets. I purchased this unit in the spring of 2011. For the first time I didn't have to move my kids downstairs during the summer. Due to the maze like area up there (3 bedrooms and a short hallway that wraps around a chimney) it required additional fans to move the cool air, but it was decidedly cooler. Now that it has started cooling off at night we have switched to the heat mode and so far even with 30* nights, we have not had to use any electric blankets!
The unit was easy to put together and easy to operate. The only draw back was the wait for the actual unit. It took over a month to ship, but otherwise for the price it's a good deal!
Date published: 2011-11-03
Rated 5 out of
Best Purchase EverI used this air conditioner to cool a half insulated attic. Works great & cools even better. Would recommend to anyone. 90+ heat.
Date published: 2013-06-14
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