Rated 2 out of
Flimsy controls ruin a decent hoodPurchased this hood based on the Zephyr brand and reviews posted here. Received the unit and the controls did not work. Contacted Zephyr and had to have a service visit to replace the logic board that controls the fan/lights. When I saw the unit I realized the problem. The buttons that get depressed are very small and easily become stuck. That board was replaced and the hood worked great for 3 weeks. Now the light control does not respond! I have another call into Zephyr for yet another replacement board. As the warranty only goes for the first year, I am very nervous about what will happen at that point.
Be very cautious about purchasing this hood and using the controls.
Date published: 2010-05-22
Rated 5 out of
Best Thing We Ever DidWe originally had a very expensive microwave/convection oven over our range that had an integrated range fan that vented outside. The rating of the fan was somewhere around 250 CFM and when it was installed we figured (and were told) that this would be plenty. Boy, were we wrong. You could smell odors from the kitchen all the time. For this reason alone we decided to install a range hood. We shopped the home improvement stores and looked a several other brands, but none were compatible to the Zephyr as far as product design or ratings. Ordering was easy and delivery was as promised. Not a problem at all. Installation was fairly easy, but I would recommend a helper. Holding the hood in place to install screws was not easy. I finally figured out that using a piece of wood to hold the back of the hood up against the cabinets while I placed screws in the front worked out well. I also had some adjustment with existing ducting, but I knew ahead of time this would be a problem. A new install without the ducting in place it would not be so difficult.
The Zephyr AK2500 is, without a doubt, the best thing we ever did. The look is very appealing and the overall product is wonderful. Because of the increased fan capacity and type of fan, there are no longer any cooking odors - none - in the home. My wife can fry onions on the cooktop and and two feet away you can't even tell. Fan noise is acceptable. Less noise than the previous microwave oven and fan by far. The lighting is perfect, something my wife always complained about. Now she can see everything on the range top.
I could go on, but I think it is enough to say that I highly recommend this product if you are looking for a quality range hood. Nothing in the home improvement stores will compare.
Date published: 2012-01-20
Rated 3 out of
Good product.... but....I really like this item since it has great reviews and the cleaning feature was neat. A little more than we planned to spend, but seemed worth it. Got the first one installed. Defective touch switches on the front. Ventingdirect sent another one. "Thought" it was defective, but...... The fan speeds differ very little between II and I. You have to listen close to tell the difference and when you turn the fan off, the light goes off too. That seemed strange, so ventingdirect had me call Zephyr directly. The lady told me that the light does go off when you turn the fan off. That seems like a strange bit of engineering. I recommended it to her that they might want to put that in their manual. It still does not seem to work the way I anticipated, but it's too late now. The lowest fan speed is not the quietest in the world and that light thing is just dumb. Workmanship and the self cleaning fan blades are the only pluses here, but let me add that ventingdirect customer service it probably the best online that I have encountered.
Probably would not choose this range hood again.
Date published: 2011-09-23
Rated 5 out of
Great Range HoodThis range hood is very well made and well packaged for shipping. Because of the design it is a little more work to install. The extra install time is worth it because it looks great and it really moves air, even on the lower settings. On the highest setting it will pull smoke from 18 inches in front of the hood (18 inches below the bottom of the hood). The smoke moves at a 45 degree angle into the hood and none escapes. I can use the deep fryer on the counter beside the stove and all the steam is pulled into the hood. Compared to my old (cheap) hood, no comparison. It is quiet on low and about the same as the old hood on high (but it actually accomplishes something, unlike the old hood)
Date published: 2012-05-01
Rated 5 out of
It sucks......but that is what it is made to do.I received this hood knowing that the daunting task of runnning the ventilation duct had to come before I could see how well it worked. Many hours of drilling, hammering, and chiseling away at 2 layers of brick later, I was able to look at the install of the hood. Installation is quick and easy. After the install, the button did not do what they were supposed to. Talk about frustrated! All is well though. I called Zepyr and described the problem. The gentleman helping me decided it was the circuit board and sent a new one to the nearest authorized repair tech and it was repaired within a few days. So, the hood works great. The lighting is nice and bright, the fans suck, and I like the dimmable lights and delay functions. Good hood for a nice price. Construction is durable and i think it should last a long time. For those of you who might be looking at noise levels, it is moderate level of noise on high. I would recommend this product.
Date published: 2009-02-23
Rated 5 out of
Awesome hood...awesome companyThis hood is wonderful. It has an amazing draw, even on the first setting! Smoke could actually go above the hood and in a matter of 3-5 seconds it would be sucked down and under the hood and out. The noise level is great as well. It's not very loud and the sound that is does make is very deep and not as annoying as cheaper hoods. Very stylish as well. I would reccomend this item over and over. My experiance with ventingdirect.com has been excellent too. The people are couteous and knowledgeable when I called, and they were prompt and kind with email. Shipping was fast too! A+++++ Thanks alot!
Date published: 2010-02-03
Rated 4 out of
Pleased But Difficult to InstallWe bought it to replace an underpowered microwave hood, partly because the smoke alarm would go off almost every time we used the oven. Now that it is up, it is great. Installation was tricky, though. The holes/screws that mount it to the underside of the cabinets are hard to get to and impractical to use while supporting the hood. We used longer bolts to extend down from the top with washers and wingnuts instead. Also, the rectangular vent outlet was off the wall too far so we needed to make duct adapters to make it fit our old vent location. Now that it's up - it works great. Powerful and not too loud.
Date published: 2010-02-20
Rated 5 out of
Zephyr Hood AK2500SWhat can I say - service was incredible. We had a problem with the first hood (UPS dented the back). We contacted VentingDirect on a Saturday and the customer service rep was so professional, apologetic and handled the return and new shipment in minutes. It was such a wonderful experience.
The hood is the most fantastic hood that I have ever used. It is not only functional but it is beautiful. The CFM's are unbelievable - we vented to the outside and when it is on high, it blows the leaves from the deck.
I would recommend VentingDirect and Zephyr to all my friends and acquaintances. Top Notch - Thank you.
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