Rated 3 out of
Original faucet leakedI had to order a replacement cold water faucet for one of the vanity sets. The original leaked around the point the supply tube joined the faucet assembly. Faucetdirect referred me to Kohler who responded promptly. I had the replacement just a couple of days. Fortunately I had a manifold water supply and was able to isolate the one effected line.
Date published: 2011-01-07
Rated 5 out of
Excellent Service LevelWe really like this faucet. It looks great with the lapidus granite countertop. Installation went smoothly - good directions and no missing parts. When the product arrived there was a sizeable dent in the gooseneck faucet so we contacted customer service right away and they explained the return/refund or replacement process. We returned the damaged unit and received the new unit within a few days. The credit card transactions were timely as well.
Date published: 2008-12-27
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